Legal
Payment, Deposit & Cancellation Policy
This policy explains what you pay, when you pay it, and what happens if plans change. It forms part of our Terms of Service, and you agree to it when you confirm a booking.
Deposits
Every appointment is confirmed with a deposit. The deposit is applied against your total — it is not an extra charge, and it reduces the balance you pay on the day.
- Express packages: $99.
- Executive packages: $125.
- The Ultimate Package: $400.
- Paint correction, ceramic coating, boat and RV services: 50% of the quoted price.
- Any booking with a subtotal over $400: the deposit above, plus 50% of the cost of the add-ons you selected.
- Gift cards: paid in full at purchase.
No HST is charged on the deposit itself. HST is calculated on the full price of your service and is collected with the balance on the day, so you are taxed once, on the whole job.
Any distance charge for a location outside our standard service area is collected up front, together with the deposit, and is shown to you on the booking page before you pay.
Deposits are processed securely through Stripe. We never see or store your full card number.
Deposits are non-refundable except where this policy or applicable law provides otherwise.
When the balance is due
The balance of your total — the full price of the booked services, plus HST, plus anything you add on site, less your deposit — is due on the day of service, as soon as the technician tells you the work is complete, and before we leave.
You may also choose to pay in full at the time of booking. If you do, nothing is owed on the day, and the credit card surcharge described below does not apply to the on-site balance because there is none.
If you will not be present at the end of the appointment, arrange payment beforehand — pay in full at booking, or ask us to send you a payment link in advance.
How you can pay
We accept cash, Interac e-Transfer, debit, and major credit cards.
- Cash, Interac e-Transfer and debit: no surcharge.
- Credit cards: a 2.4% surcharge applies to the amount charged. This reflects our cost of accepting credit cards and is applied in accordance with the applicable payment card network rules. It is shown to you before you pay.
The surcharge applies only to credit card payments. It never applies to cash, e-Transfer or debit.
Online payments are processed by Stripe. Receipts are issued automatically by email.
Taxes and additional charges
HST at the applicable Ontario rate, currently 13%, is added to all services.
A vehicle size surcharge applies to large SUVs, minivans and trucks, and the amount depends on the package: $20 on headlight restoration, $25 to $50 on detailing and paint correction, and $150 on a ceramic coating, where every additional panel has to be decontaminated, corrected and coated. Vehicles with unusually heavy exterior trim carry a separate $25 trim surcharge. The exact figure is shown on your quote before you pay.
Locations beyond our standard service area carry a distance charge, which is shown to you before you pay and is collected up front together with your deposit.
Prices for paint correction, ceramic coating, boat and RV services are starting prices, confirmed on site before that work begins.
Cancelling or rescheduling your appointment
- 48 hours or more before your appointment: reschedule at no charge. Your deposit moves to the new date.
- Less than 48 hours before your appointment: a $30 rescheduling fee applies. You may rebook within 30 calendar days, subject to availability. If you do not rebook within 30 days, the deposit is forfeited.
- Cancelling outright: the deposit is non-refundable.
To cancel or reschedule, call or text 647-453-1299 or email info@topdrivedetailing.com. Please give us as much notice as you can — a late cancellation usually means the slot cannot be refilled.
Weather is not a reason to cancel
Rain, snow and cold do not cancel an appointment. We are equipped to detail, correct paint and apply coatings in all of them, and your booking stands unless we tell you otherwise.
We will move an appointment only for severe conditions: thunderstorm or lightning, tornado, hurricane or comparable windstorm, blizzard, or ice storm. Heat and humidity are not severe conditions. Whether conditions permit the work is our decision, made by the attending technician.
If we move the appointment, nothing is charged to you and your deposit carries over or is refunded in full.
If you ask us not to proceed on weather grounds and we have determined the work can go ahead, it is a cancellation by you. Within 48 hours it is a late cancellation under the section above, and if we have already arrived it falls under the section below. This is set out in full in the Terms of Service.
Missed appointments and refused service
If we attend your appointment and the work cannot go ahead for a reason within your control, the service is treated as rendered and the full amount of the booking stays payable: the package, your add-ons and surcharges, plus HST, less the deposit you have already paid.
We hold the slot, we travel to you, and we turn other work away to do it. That cost is incurred whether or not the vehicle is put in front of us.
Before treating an appointment that way we will telephone and text the number on the booking and wait at least 30 minutes from the start of your arrival window.
It applies where:
- you are not at the service address, and nobody else there can present the vehicle;
- you are there but do not come out, do not answer, or do not hand over access or keys;
- the vehicle is absent, inaccessible, or cannot be brought somewhere we can work;
- the water or electrical access you confirmed when booking is not available and the service cannot reasonably proceed without it;
- you refuse the service, or refuse to let it begin or continue, for a reason we have not accepted;
- we cannot work safely or lawfully at the location.
We will invoice the amount owing and it is payable on receipt. The Unpaid balances section below then applies.
It does not apply where you gave us notice before we set out, in which case the notice periods and fees above apply instead, or where the reason we could not proceed is ours.
The full clause is in the Terms of Service.
If we cancel or reschedule
Occasionally we have to move an appointment — severe weather, equipment failure, illness, or a safety concern at the location.
If we cancel or reschedule, you may take the earliest alternative appointment available, or request a full refund of your deposit. No fee applies to you in that situation.
Refunds
Deposits are non-refundable except where this policy says otherwise, or where required by applicable law.
Payments for completed work are not refundable simply because of a change of mind. If you believe the work was not performed properly, our Service Policy sets out how we investigate and put things right.
Where we agree a refund, it is returned to the original payment method within a reasonable time.
Unpaid balances
Balances unpaid after the day of service bear interest at 1.5% per month (19.56% per year) from the day after the service date until paid in full.
You are responsible for the reasonable costs of collecting an unpaid balance, including collection agency fees and legal costs.
We may decline to begin or continue work on a later booking while an earlier balance remains outstanding.
Gift cards
Gift cards are paid in full at purchase, do not expire, and carry no dormancy or maintenance fees.
They are not redeemable for cash and are non-refundable once issued, except where applicable law requires otherwise.
Where the service costs more than the gift card value, the difference is payable on the day of service. Where it costs less, the balance remains on the card.
Your consumer rights
Nothing in this policy removes any right you have under the Consumer Protection Act, 2002 (Ontario) or other applicable law, including rights that apply to agreements for services to be supplied in the future.
If a term here conflicts with a right you cannot waive, that right applies.
Questions about this document
Knightsmen Inc., carrying on business as Top Drive Detailing
North York, Ontario, Canada · mobile service, no public premises