Legal

Terms of Service

Effective August 15, 2026

These Terms set out the agreement between you and Top Drive Detailing when you book, pay a deposit for, or receive any of our services. Please read them before booking. Payment of the balance explains when you pay, The property where we work covers damage at your location, and Limitation of liability sets the ceiling on what we can owe.

Who you are contracting with

Your agreement is with Knightsmen Inc., carrying on business as Top Drive Detailing ("Top Drive Detailing", "we", "us" or "our"), an Ontario corporation. "Top Drive Detailing" is a business name registered to Knightsmen Inc. under the Business Names Act (Ontario).

Based in North York, Ontario, Canada. Telephone: 647-453-1299. Email: info@topdrivedetailing.com. Notices under these Terms may be given by email to that address.

We are a fully mobile service. We travel to you and perform work at your home, workplace or another location you arrange. We do not operate a customer-facing shop or any premises open to the public, and we do not publish a street address for that reason.

What these Terms cover, and your agreement to them

These Terms apply to every quote, booking, deposit, appointment and service we provide. By requesting a booking, paying a deposit, signing our pre-service authorization form, or allowing us to begin work, you agree to these Terms.

If you book for a vehicle you do not own, or on behalf of another person or a business, you confirm that you have the authority to do so, and you remain personally responsible for payment.

These Terms work together with our Payment, Deposit & Cancellation Policy, our Service Policy, our Privacy Policy, and the Service Authorization, Condition Record and Liability Waiver you sign on site. If there is a conflict, the signed on-site waiver governs the condition of your vehicle and the authorization of work, and these Terms govern everything else.

Booking and confirmation

Submitting a booking online is a request, not a confirmed appointment. Your appointment is confirmed once your deposit has been processed and we have sent you a written confirmation by email or text message.

That confirmation records the services you selected, the itemized and total price, applicable taxes, the deposit paid, the balance owing, and the appointment date and arrival window. Please read it and tell us promptly if anything is wrong.

Arrival windows are estimates. Traffic, weather and the length of preceding appointments can move them. If your window changes materially we will contact you.

Prices, taxes and surcharges

All prices are in Canadian dollars and exclude HST unless stated otherwise. HST is charged at the applicable Ontario rate, currently 13%.

The following may be added to a published package price, and will be shown to you before you pay or, where identified on site, before that work begins:

• Vehicle size surcharge. Large SUVs, minivans and trucks carry a surcharge that depends on the package: $20 on headlight restoration, $25 to $50 on detailing and paint correction, and $150 on a ceramic coating. Vehicles with unusually heavy exterior trim carry a separate $25 trim surcharge.
• Travel. Locations beyond our standard service area may carry a distance charge.
• Credit card surcharge. Credit card payments carry a processing surcharge of 2.4%. Cash, Interac e-Transfer and debit are not surcharged. See the Payment Policy.

Starting prices. Prices for paint correction, ceramic coating, and boat and RV services are starting prices. The final price depends on the size, condition and paint of the vehicle, and is confirmed with you by the technician on site before that work begins. You may decline at that point; see Work added or changed on site.

Deposits

A deposit is required to confirm every appointment. It is applied in full against your total — it is not an additional charge.

Deposits are non-refundable, except as set out in the Payment, Deposit & Cancellation Policy or where applicable law requires otherwise. Full deposit amounts by service tier are set out in that policy.

Payment of the balance

Payment on completion may be made by cash, Interac e-Transfer, debit, or credit card. Credit card payments carry the 2.4% surcharge described above; cash, e-Transfer and debit do not.

If you are not going to be present when the work is finished, you must arrange payment in advance — either by paying in full at the time of booking, or by arranging a payment link with us before the appointment.

Balances that remain unpaid after the day of service bear interest at 1.5% per month (19.56% per year), calculated from the day after the service date until paid in full. You are also responsible for the reasonable costs we incur in collecting an unpaid balance, including collection agency and legal costs.

We may decline to begin, or may stop, work on any future booking while an amount remains outstanding on a previous one.

Work added or changed on site

You may ask for additional services while we are on site, and the technician may identify work your vehicle needs that was not part of the original booking. Any such work is added at the prices quoted to you at that time.

If the vehicle is in materially worse condition than described when you booked — for example heavy pet hair, biohazard contamination, extreme soiling, or damage that changes the work required — the technician will explain the revised price before continuing. You may accept it or decline it.

If you decline and we cannot perform the booked service to a reasonable standard without that additional work, we may complete whatever portion is reasonable and charge for it, or end the appointment. Ending the appointment for this reason is treated as a cancellation by you within 48 hours under the Payment Policy: the deposit is forfeited and the rescheduling fee applies. It is not treated as a refused service, because you were offered the work and declined a price rather than turning us away.

Access, water, power and a safe place to work

You are responsible for providing a location where we can lawfully and safely work: reasonably level ground, enough space to open doors and move around the vehicle, and permission from the property owner or property manager if the location is not your own.

Where the service requires it, you must provide reasonable access to a working water supply and a working electrical outlet. Our booking form asks you to confirm both. If either is unavailable, tell us before your appointment so we can plan for it.

If we arrive and cannot work safely or lawfully, or the access you confirmed is not available and we cannot reasonably proceed, the appointment is dealt with under Cancelling, missed appointments and refused service. Telling us before we set out is a rescheduling and costs far less than us finding out on arrival, so please do.

We are not responsible for pre-existing defects in plumbing, wiring, drainage, pavement or landscaping that ordinary use of the work area reveals.

The property where we work

Our service is mobile. It is performed at a location you select and control, using your water supply and your electrical supply. You confirm that you own that location or have the authority of its owner, landlord, condominium corporation or property manager for the work to be carried out there, and that the location is suitable for it.

You are responsible for the condition, maintenance, capacity and fitness for use of the premises and of everything at them. That includes, without limitation, the driveway, paving, interlock and any surface we work on or over; drainage and grading; the garage, the garage door and its opener, springs, tracks, sensors and remote; the water supply, taps, hose bibs, hoses and connections; electrical outlets, circuits, breakers, fuses and wiring; exterior lighting; fences, gates, walls, steps and railings; and landscaping, planting and irrigation.

Detailing involves the ordinary and foreseeable use of water, electricity and powered equipment. To the fullest extent permitted by law, we are not liable for loss of or damage to the premises, or to anything at them, that arises from or is contributed to by their existing condition, defect, age, wear, disrepair, inadequate capacity, or non-compliance with any applicable code or standard. That includes, without limitation, tripped or overloaded circuits, blown fuses, taps and plumbing that leak or fail, low or failing water pressure, water pooling, staining, running off, freezing on or draining across porous, cracked, sealed, stained or poorly graded surfaces, and any fitting or component that gives way under ordinary use.

We are responsible only for loss or damage shown to have been caused directly by our own negligent act or omission. That we attended the location on a particular day does not, by itself, establish that we caused a loss that appears there.

If our attendance at the location at your request results in a claim against us by someone else, such as a landlord, a condominium corporation, a neighbour or another occupant, you will indemnify us against that claim and its reasonable costs, except to the extent it arises from our own negligence or wilful misconduct.

Please tell us before your appointment about anything at the location that is damaged, fragile, temperamental or already failing, so we can work around it or plan for it. We would far rather know.

We may decline to begin, or may stop, work at any location we reasonably consider unsafe, unlawful or unsuitable. Where that happens, Cancelling, missed appointments and refused service applies.

Nothing in this section limits our liability for gross negligence, fraud, wilful misconduct, personal injury caused by our negligence, or any other liability that applicable law does not permit us to limit.

Your vehicle and your belongings

Please remove cash, valuables, documents, electronics, and anything fragile or sentimental from the vehicle before we arrive.

As standing policy, we do not open or clean inside the glove box, and wherever belongings, cash or loose change are sitting we leave that area untouched rather than move your property. If you would like one of those areas cleaned, tell the technician on site.

We are not responsible for money, valuables or personal belongings lost, damaged or missing from in or around the vehicle.

You confirm that you own the vehicle or have the owner's authority to have it serviced, and that you have disclosed known repairs, repainting, wraps, coatings, tint, modifications, leaks, electrical faults and existing damage. Anything undisclosed that we could not reasonably have identified is at your risk.

The pre-service inspection and waiver

Before any work begins, the technician records your vehicle's visible condition with you, using a diagram and photographs, and asks you to sign a Service Authorization, Condition Record and Liability Waiver on their device.

That signed document authorizes the work, records the vehicle's visible pre-existing condition, records your agreement to pay, and contains a release of liability. It is stored with a version identifier and a content hash so the exact wording you signed can always be reproduced.

A walkaround is visual and non-invasive, and is limited by dirt, water, snow, lighting and previous repairs. A defect that only becomes visible once a surface is clean is still a pre-existing defect.

Please review the record and correct it before you sign. Once signed, it may be relied on as evidence of your vehicle's visible condition before work began.

What detailing can and cannot do

Detailing is a cosmetic and protective service. We work to a high standard, but we do not guarantee that every defect can be removed, and we make no promise of a specific outcome beyond what is described here and in our Service Policy.

• Machine polish improves gloss and reduces light swirling. It does not remove deeper scratches, etching or defects that have gone through the clear coat.
• Paint correction reduces or removes swirls and scratches to the extent the paint safely allows. Results depend on paint thickness, hardness and prior repairs, and are assessed on site.
• Ceramic coatings and sealants are chemical and UV protection that make cleaning easier. They are not physical protection and do not prevent rock chips, scratches or impact damage.
• Interior work. Odours, dye transfer, sun damage, burns, permanent staining, and salt damage may not be fully reversible.

Where an outcome is uncertain, the technician will say so before starting rather than after.

Weather and working conditions

We are equipped for it. Interior detailing, exterior detailing, paint correction and ceramic coating are all carried out in rain, snow and cold using shelter, heating and the controlled-environment equipment the work calls for. Working around the weather is part of what a mobile detailer does.

We will move an appointment only for genuinely severe conditions that make outdoor work unsafe or make the result unachievable: a thunderstorm or lightning, a tornado, a hurricane or comparable windstorm, a blizzard, or an ice storm, including conditions subject to an Environment Canada warning of that kind. Heat, humidity, rain, ordinary snowfall and cold temperatures are not severe conditions for this purpose.

Whether conditions permit the work is our decision, made by the attending technician on the basis of safety and of what the work requires. We will tell you as early as we can.

If you ask us not to proceed on weather grounds and we have determined that conditions permit the work, that is a cancellation by you, not a rescheduling by us. Within 48 hours of the appointment it is treated as a late cancellation under the Payment Policy: the deposit is forfeited and the rescheduling fee applies. If we have already arrived at the location, it is a refusal of service on site and the full amount of the booking becomes payable under the next section.

Cancelling, missed appointments and refused service

Cancellation and rescheduling notice periods, fees, and what happens to your deposit are set out in full in the Payment, Deposit & Cancellation Policy, which forms part of these Terms.

Before we treat an appointment that way, we will telephone and text the number on your booking and wait at least 30 minutes from the start of your arrival window.

If after that any of the following applies, the service is treated as rendered and the full amount of the booking, being the package price, the add-ons and surcharges you selected, plus HST, less the deposit already paid, remains payable:

• you are not at the service address you gave us, and nobody else there is able to present the vehicle;
• you are at the location but do not come out, do not answer, or do not give us access to the vehicle or hand over its keys;
• the vehicle is not at the location, is not accessible, or cannot be brought to a place where we can work on it;
• the working water supply or the working electrical outlet you confirmed when booking is not available, and the service cannot reasonably proceed without it;
• you refuse the service, or refuse to let it begin or continue, for a reason we have not accepted;
• we cannot work safely or lawfully at the location.

We will invoice the amount owing, and it is payable on receipt. Unpaid amounts carry the interest and collection terms set out in Payment of the balance.

This does not apply where you gave us notice before we set out, in which case the ordinary notice periods and fees in the Payment Policy apply instead, or where the reason the appointment could not go ahead is ours.

We may need to reschedule for severe weather, equipment failure, illness or safety. If we do, we will offer you the earliest alternative appointment available, or a full refund of your deposit if you prefer not to rebook. No fee applies to you in that situation.

If something is not right

Tell the technician before they leave the site. If you notice something after they have gone, contact us the same day, and in any event within 48 hours of the appointment, by phone or email, with photographs. A claim that we damaged your vehicle has a shorter window of 24 hours, for the reason given below.

Detailing-related damage is almost always visible immediately, so a damage claim must reach us within 24 hours. Reporting promptly lets us inspect the vehicle while the evidence is fresh and compare it against the condition record you signed, which protects both of us. The same 24-hour window is set out in our Service Policy.

We will investigate in good faith. Where we are responsible, we will put it right — by re-performing the work, arranging repair, or providing a credit or refund — at our reasonable option. Our Service Policy explains the process in detail.

Please do not have third-party repair work carried out before giving us a reasonable opportunity to inspect. We may decline responsibility for costs incurred without that opportunity.

Photographs, video and marketing

We photograph and film our work — before, during and after — as our record of the job, for training our technicians, and for marketing.

We do not publish your name or the address where we worked, and licence plates and identifying details are obscured or cropped. We do not sell your personal or vehicle information. Full detail is in our Privacy Policy and in the photographs, video and privacy section of the waiver you sign on site.

Limitation of liability

We are not liable for indirect, incidental, special or consequential losses, including loss of use of the vehicle, loss of income or profit, diminished resale value, storage, towing or the cost of alternative transportation.

We are not responsible for damage arising from pre-existing, hidden, weakened or previously repaired conditions, including thin or repaired paint, failing clear coat or gelcoat, rust, oxidation, aged or brittle trim, loose badges or emblems, aftermarket tint or wrap, and worn or perished seals.

Nothing in these Terms excludes or limits our liability for gross negligence, fraud, wilful misconduct, personal injury caused by our negligence to the extent such limitation is not permitted, or any other liability that applicable law does not allow us to exclude or limit.

Gift cards

Gift cards are paid in full at the time of purchase and are applied against the price of services current at the time of redemption.

Gift cards do not expire and carry no dormancy or maintenance fees. They are not redeemable for cash, and are non-refundable once issued, except where applicable law requires otherwise.

If the service redeemed costs more than the gift card value, the difference is payable on the day of service under Payment of the balance. If it costs less, the remaining value stays on the card.

Discount codes and referral credits

Discount codes and referral credits have no cash value, cannot be exchanged for cash, and cannot be applied to a booking after payment has been taken.

Unless a promotion says otherwise, one code may be used per booking, codes may not be combined, and we may withdraw, suspend or change a promotion at any time before it is applied to a confirmed booking.

Governing law and general terms

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. The courts of Ontario have jurisdiction, and you agree that Ontario is a convenient forum.

If any provision is found unenforceable, it is read down to the extent necessary or severed, and the remainder continues in force.

Electronic signatures, including signatures made on a technician's device, and agreement recorded by ticking a box, are binding.

We may change these Terms. The version in force is the one published on this page on the date you book, and the effective date is shown at the top. Changes do not apply retroactively to a booking already confirmed.

Our failure to enforce a term on one occasion does not waive our right to enforce it later.

Your consumer rights are preserved

Nothing in these Terms takes away rights you have under the Consumer Protection Act, 2002 (Ontario) or other applicable consumer protection law, and nothing here requires you to waive a right that the law does not permit you to waive.

Where a term of these Terms conflicts with such a right, that right applies and the conflicting term is read down to the minimum extent necessary.